Terms & Conditions

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Drivingtestexchange.co.uk provides its services to you subject to the following terms & conditions, which you accept by using the service.

Your attention is drawn in particular to the provisions of clause 3.

1. All software and services are provided by Mond Consultancy Limited (the company), and are on an ‘as available’ basis with no warranties of any kind. The Company is unable to guarantee continued access to the DVSA website and the ability to provide you with test dates.

2. By using Drivingtestexchange.co.uk, and providing us with your driving licence number, you agree to us making bookings, and/or changes to your driving test date and time on your behalf and you grant us permission to log in to the DVSA website using your details. 

3. The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA). Subscription to this service does not therefore guarantee to find you an earlier test date. Save as described in clause 11 of these terms and in respect of those liabilities which cannot legally be limited, the Company shall have no liability to you for its failure or inability to provide alternate test dates.

4. We cannot confirm exact test dates and times, but only reserve them, and will confirm the booking once we have heard back from you that the date and time is suitable. Reservations which have not been converted to bookings expire after approximately 12 minutes. The reservation period begins when we reserve the test on the DVSA system, we cannot be held responsible for delivery delays in networks, such delays could mean that your reservation notification arrives after the expiry period of the reservation although this is very unusual.

5. If you accept a test date, it is your responsibility to contact the company to cancel it, if needed, or to inform us you wish to change it again.

6. It is your responsibility to check with the DVSA that any changes made by us have been completed successfully before you make any further arrangements regarding your new driving test, such as but not limited to 1) organising and paying for any last minute driving lessons, 2) organising and paying for any transport to the test centre, 3) organising and paying for any accommodation near the test centre, and 4) taking time off work/college/school. We will always confirm to you any changes that we’ve been able to make to your test, and the DVSA will also confirm any changes to you if they have your email address – you must wait for confirmation from us and the DVSA before you start to make plans and preparations for your new driving test. We are not liable for any expenses or compensation caused by you incorrectly assuming your test has been changed.

7. We cannot be held responsible for the DVSA changing the date and/or time of your test, or for the DVSA cancelling the test.

8. We cannot be held responsible for failing to change your test due to factors out of our control. This includes, but is not limited to, the DVSA website being unavailable.

9. The learner driver is responsible for turning up to the driving test, taking the correct documents and ensuring that the car they use is suitable for the test. We cannot be held responsible for any tests cancelled due to reasons that are the responsibility of the learner driver or their driving instructor including, but not limited, to the above learner driver responsibilities.

10. We can provide unlimited driving test offer notifications and driving test changes until your next driving test. You can make full use of our service until the date and time of the first driving test you take after signing up to the company. Additional fees may apply.

11. You are able to request a full refund within the first 30 days of entering into this agreement with the company, providing:

1. we have been unable to offer you a test date; and

2. you, or somebody on your behalf, has not changed or canceled your driving test date.

Refund requests will need to be emailed to info@drivingtestexchange.co.uk.

Our maximum liability to you shall not exceed the amount you have paid to us.

12. Certain paid account types may be upgraded by the user at any time but it is not possible to then downgrade those accounts. Any upgrade fees paid are non refundable unless we are unable to find a test for you in accordance with clause 11, above.

13. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your purchase and request a full refund of your payment, within 14 days from purchase, as long as the service has not yet to begin. The service starts as soon as we start searching for practical tests for you, which will normally start soon after payment and entry of your preferences.

14. We will record details of usage of the service including, but not limited to, your personal details provided at the time of taking out the services, search times, dates and times that are found, and emails and SMS messages that are sent to you, and received from you.

15. By giving us your details you agree to us passing your information to the DVSA in order to change your driving test. We creatine the right to  send driving test alerts by our third party communication supplier based in and outside the United Kingdom. We will only send them your necessary personal information. All details will be held by us in accordance with the Data Protection Act, please see our Privacy Policy for more information on the data we collect and how it is processed. Without this permission we will not be able to help find a test.

16. Our service contains features that allow us to monitor accounts and ensure that we are providing the best possible service for you. An example of this is a temporary limit on the number of notifications / messages we send to you – if we’ve sent you a number of notifications of tests and we’ve not heard back from you, we may temporarily stop sending you texts until we’ve contacted you to confirm that you have been receiving the text messages, and to discuss how we can update your preferences or improve our service so that we will be sending you notifications of tests that you would like to book. In these circumstances, you will still receive notifications by email and we will continue to send texts to you after we’ve discussed your account with you, at no further cost. If you set your account preferences to dates and times that you can take a test, you should not experience any interruption to the text messages we send to you.

17. Each account purchased from us can only be used to search for practical driving tests on behalf of the owner of the driving licence that is entered in the driving licence number box on the account preferences form. We reserve the right to suspend accounts without refund where we believe the account is not being used according to this rule. We will make reasonable efforts to contact you before suspending your account. If you are a driving instructor and wish to use our services, please contact us to discuss our services that have been specifically designed for use by driving instructors.

18. By registering your details with the company, you agree to the company sending you emails and SMS messages to the email address and mobile telephone number you provide on registration. Your personal details will not be passed on to third parties.

19. All content included on this site, including text, graphics, logos, button icons, images and software, is the property of the company or its content suppliers and is protected by international copyright laws. All programs used on this site are the property of the company or its software suppliers and are protected by international copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation of programs, unless it is explicitly permitted, is prohibited by law.

20. The company may send notices to you via either email or regular mail. The company may also provide notices of changes to the terms or other matters by displaying notices or links to notices to you generally on the services provided by the company.

21. The integrity of this system relies on proper use of email and SMS messages as a message passing media. The use of the email or SMS message system(s), directly or indirectly as a spamming tool, or other than it is intended, is prohibited.